Frequently Asked Questions

What about customs?
We mark international packages as containing the specific description of your order and state the cost of the item on the customs documentation, and all warning labels on the cans are in swedish or english. Currently, we are not able to describe the contents, or mark the cans in any other way. Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance will have to be borne by you; we have no control over these charges and cannot predict what they may be. If you refuse your order due to these charges, or customs refuses your order due to local restrictions, there is nothing we can do. We do not reshipped or refund refused orders since this is out of our control. Customs policies vary widely from country to country; you may want to contact your local Customs office for further information before you place an order.

1. What forms of payment do you accept?
Currently we accept Visa, Mastercard and American Express. We are always looking for other ways to give you as many payment alternatives as possible. However, at this moment, we are able to offer you only credit card payment. It´s the most cost convenient and effective system for international payment of today. Please read about our credit card security.

2. Is it safe to use my credit card?
We know you're concerned about security, and we hope this will answer some of the most common questions about what we're doing to protect you.

In an article by Tom Foremski about Electronic Commerce in The Financial Times (September 3rd 1997), experts say the risk of credit card details being intercepted on the Internet are less than the risk cardholders run today when they give card details over the phone or hand a card to a waiter in a restaurant. Credit card companies already protect users from unauthorised charges on their accounts, regardless of whether the card is used on the Internet or for a more conventional transaction.

We think that's good news, but we still take every possible precaution to protect the integrity of your credit card information. We are a certified PayEx Merchant. PayEx is the Nordic countries' foremost Expert in Payments. Their staff members are motivated, interested, and innovative. Since 1972, they have developed an broad base of expertise within payment services for Internet and mobile trade, rating/billing, invoice and ledger management, collection and credit management. PayEx is on Europe's 500 - a list of the top 500 most rapidly growing midsize companies in Europe. www.payex.com

3. Can I order without worrying about my privacy?
We do not sell or rent our list of customers to anyone!

4. What kind of receipt do I get?
When approved by the bank that issued your credit card, you will receive an electronic receipt for your records. You can print this for your record. In addition to receiving the online electronic receipt, a copy of the successful transaction will be sent to your E-mail address which you also can keep as a receipt.

5. What is happening to my order now?
Your order is always handled right away. Within 24 hours of placing your order 97% of the orders are shipped out. There can be delays sometimes due to delayed shippments or the items currently beeing out of stock at our suppliers. Delays of this kind is out of our control.

6. How much do you charge for shipping?
All information about shipping costs are displayed in our shopping cart, when you place your order. The shipping cost are automatically calculated and displayed in the shopping cart before you pay. The shipping is calculated on weight of the package, volume, destination and contents.

7. Do you ship overseas?
Yes, we ship worldwide. But if you live in any of these US states: Iowa, Maryland, Oklahoma, South Dakota or Wisconsin, we are unfortunately not allowed to sell tobacco to you. Its forbidden with online sales of tobacco in these states.

8. How long will it take to arrive?
The estimated shipping time is shown in the shopping cart during check out (and before you pay). The shipping time varies depending on were in the world you live.

9. What about your returns policy?
We offer a moneyback guarantee if the goods or sevice purchased from us are not satisfactory. We do not accept return because we are selling tobacco and food products which can not be resold. However, if we have done a mistake we guarantee we will solve this in your favour.

10. Can I Get an unlisted or discontinued item?
Right now, we don't have the ability to do special orders. If a product is not listed in the store, that means that we do not carry it.

11. Can you please tell me more about a certain product?
Unfortunately, the only information we can give you about particular background, titles or names is what we display on the detail page for that item. We know that often the amount of information we have about an item may make it difficult to make a purchasing decision unless you already know something about the item. With help from distributors, we're working hard to bring you all kinds of information.

12. Personal response
If you didn't find the answer to your question on this page, please send a message and we will respond to you personally.

13. Shipping information
We can offer worldwide Express deliveries with UPS (including online tracking) as well as the regular post-service with "First Class Air Mail". The "First Class Air Mail" has no online tracking.

14. Our returns policy
We do not accept returns due to that we sell tobacco products which can't be resold. If we have done a mistake we guarantee to solve this.